Service Usage Terms

These Terms of Service ("Terms") govern the use of the social media management platform provided by Kulga Yazılım ve Telekomünikasyon Limited Şirketi ("Company", "Sosyal Köprü", "we", "our" or "us"). By using our platform, you accept these terms.

These terms are prepared in compliance with the laws of the Republic of Turkey, particularly the Personal Data Protection Law (KVKK Law No. 6698), the Law on Regulation of Electronic Commerce (Law No. 6563), the Consumer Protection Law (Law No. 6502), and the European Union General Data Protection Regulation (GDPR). Please read this document carefully.

1. DEFINITIONS AND SCOPE

The terms used in these conditions mean the following:

2. PLATFORM AND SERVICE SCOPE

2.1. Platform Definition

Sosyal Köprü is a cloud-based B2B SaaS (Software as a Service) platform that enables businesses to manage their social media accounts from a single center.

2.2. Services Provided

Sosyal Köprü provides the following core services:

• Management of multiple social media accounts from one place
• Instagram, Facebook, LinkedIn, X (Twitter), YouTube, and TikTok integrations
• Content creation and editing tools
• Post scheduling and timing features
• Social media analytics and performance reporting
• Team collaboration and cooperation tools
• Media library and asset management (secure storage with Cloudflare R2 Storage)
• Content templates and automation features
• Customer support services
• API integrations and customizations

2.3. Service Usage Conditions

To use platform services:

• You must be 18 years of age or older
• You must register with a valid email address
• You must provide accurate, current, and complete information
• You must pay the fee for your selected subscription plan on time
• You must accept these terms of service and privacy policy
• You must commit to complying with the laws of the Republic of Turkey or your country of residence

3. USER ACCOUNT AND SECURITY

3.1. Account Creation and Verification

You must create a user account to use our platform. When creating an account:

• It is your responsibility to ensure that the information you provide is accurate, current, and complete
• You must complete the email verification process
• You must create a strong password for your account
• We recommend activating the two-factor authentication feature
• You must update your account information when there are changes

3.2. Account Security and Responsibilities

As a user, you have the following security obligations:

• Choose a strong and unique password and change it regularly
• Do not share your account information with third parties
• Report suspicious activities immediately
• Keep your account information up to date
• Terminate sessions securely
• Access the platform only from trusted devices
• Do not share passwords and do not use password reminder questions

3.3. Account Responsibility and Authorization

You are responsible for all activities performed through your account. This responsibility includes:

• All content sharing and social media activities
• API usage and third-party integrations
• Payment transactions and subscription management
• Team member invitations and authorizations
• All transactions performed from your account

4. PROHIBITED USE AND CONTENT

4.1. Prohibited Activities

The following activities are strictly prohibited on the platform:

• Sharing content contrary to the laws of the Republic of Turkey
• Violating copyright, trademark, and intellectual property rights
• Hate speech, discrimination, and violent content sharing
• Spam, fake accounts, and bot usage
• Sharing misleading, fake, or deceptive information
• Using others' personal data without permission
• Activities threatening platform security
• Using automated bots and malicious software
• Attempts to manipulate the system
• Anti-competitive behavior
• Fraud and counterfeiting activities

4.2. Content Policy and Standards

Content you share on the platform:

• Must comply with the laws of the Republic of Turkey
• Must not violate the rights of third parties
• Must respect social values and ethical rules
• Must comply with commercial ethical rules
• Must contain accurate, current, and verifiable information
• Must not contain obscene, pornographic, or inappropriate content
• Must not contain harmful content targeting children
• Must comply with social media platforms' own rules

4.3. Actions in Case of Violation

When prohibited use is detected:

• Content removal or account suspension
• Sending warning messages
• Temporary or permanent account closure
• Initiating legal proceedings
• Requesting damage compensation

5. INTELLECTUAL PROPERTY RIGHTS AND LICENSES

5.1. Platform Rights

The Sosyal Köprü platform, software, design, content, logo, brand name, and all intellectual property rights belong to Kulga Yazılım ve Telekomünikasyon Limited Şirketi. These rights are protected by Turkish and international copyright, trademark, and patent laws.

5.2. User Content and License

The intellectual property rights of the content you share through the platform belong to you. However, to use your content on the platform, you grant us the following license:

• Display, store, and process your content on the platform
• Transfer and share to social media platforms
• Technical optimization and format conversion
• Backup and security-related copying
• Analyze to improve service quality

5.3. Third-Party Rights and Integrations

When using third-party content:

• You must obtain necessary permissions
• You must respect copyrights and trademark rights
• You must comply with social media platforms' API rules
• You must accept third-party service providers' terms

6. PAYMENT, SUBSCRIPTION, AND BILLING

6.1. Subscription Plans and Pricing

Our platform services are offered with different subscription plans:

• Starter Plan: Basic features for small businesses
• Professional Plan: Advanced features for growing businesses
• Enterprise Plan: Unlimited capabilities for large organizations
• Current pricing information is published on our website
• We reserve the right to change prices

6.2. Payment Terms and Transactions

Payment transactions are subject to the following conditions:

• Payments are processed through the İyzico secure payment system
• Prepayment is required for monthly subscriptions
• Discounted payment option is offered for annual subscriptions
• All prices include VAT applicable in Turkey
• Unpaid accounts may be suspended

6.3. Invoicing and Accounting

Invoicing transactions are carried out through Paraşüt integration:

• Electronic invoices are issued using the e-invoice system
• Invoice information must be accurate and complete
• Tax office changes must be reported
• Invoice correction requests must be made within 7 days

6.4. Cancellation, Refund, and Right of Withdrawal

Subscription cancellation and refund conditions:

• You can cancel your subscription at any time
• Cancellation takes effect at the end of the current period
• Right of withdrawal cannot be exercised after digital content and service usage has started
• No refunds are made, subscription cancellation is available. After cancellation, you can use your subscription until the end of the invoice period.

7. SERVICE LEVEL, LIMITATIONS, AND WARRANTIES

7.1. Service Continuity and Uptime

Our platform's service continuity targets:

• We aim to provide service with a 99.5% uptime target
• Scheduled maintenance work is announced in advance
• Our technical team monitors and responds to emergencies
• Compensation mechanisms are activated in case of system outages
• Data backup and recovery systems are available

7.2. Usage Limits and Quotas

The following limits may apply according to your subscription plan:

• Monthly post count limits
• Number of social media accounts that can be connected
• Team member count restrictions
• Storage space quotas
• API call count limits
• Concurrent user count
• Video upload size and duration restrictions

7.3. Service Warranties and Limitations

Our service warranties and limitations:

• We strive to provide our services carefully, but no technological service can be 100% perfect
• We provide our services "as-is"
• We are not responsible for social media platforms' API changes
• We are not responsible for internet connection and third-party service outages
• We are not responsible for data loss resulting from user errors

8. LIABILITY AND WARRANTY LIMITATIONS

8.1. Company Liability Limitations

Sosyal Köprü's liability is limited as follows:

• Total liability is limited to the subscription fee you paid in the last 12 months
• We are not liable for indirect, punitive, special, or consequential damages
• We are not liable for loss of revenue, business interruption, or lost opportunities
• We are not liable for damages arising from third-party services
• We are not liable for user-generated content and activities

8.2. User Responsibility and Obligations

As a user, you are responsible for the following:

• Ensuring that the content you share is legal and does not infringe copyright
• Respecting third-party rights
• Complying with platform rules and social media platform rules
• Ensuring account security and protecting passwords
• Providing accurate and current information
• Fulfilling payment obligations on time
• Taking necessary measures to prevent system abuse

8.3. Indemnification and Protection Provisions

The user agrees to protect and indemnify the company from all damages, lawsuits, and expenses arising from platform use. This includes:

• Protecting the company from copyright infringement claims
• Compensating for damages arising from legal violations
• Defending the company in third-party lawsuits
• Covering legal costs

9. DATA PROTECTION, PRIVACY, AND GDPR/KVKK COMPLIANCE

9.1. Personal Data Processing Policy

Your personal data is processed in accordance with GDPR and KVKK provisions. For detailed information, please review our Privacy Policy.

9.2. Data Security and Protection Measures

Measures applied for the security of your data:

• Password hashing (never stored in plain text)
• HTTPS with HSTS and security headers enforcement
• RSA-2048 OAEP encryption for billing data
• Admin two-factor authentication (TOTP)
• Role-based access control (RBAC) at workspace level
• Cloudflare Turnstile bot protection
• Rate limiting and session management

9.3. Data Subject Rights

Your rights under GDPR and KVKK:

• Right to learn whether your personal data is being processed
• Right to request information about your processed data
• Right to request correction of incomplete or inaccurate data
• Right to request deletion or destruction of your data
• Right to object to data processing activities
• Right to data portability
• Right to file a complaint

10. ACCOUNT SUSPENSION, TERMINATION, AND VIOLATION INTERVENTIONS

10.1. Reasons for Account Suspension

Your account may be suspended in the following situations:

• Serious violation of terms of service
• Failure to fulfill payment obligations
• Activities threatening platform security
• Detection of spam or abuse
• Request from legal authorities
• Account security risk situations
• Use of fake information or documents

10.2. Account Termination Procedure

Account termination processes:

• User can terminate account at any time
• Account can be closed with 30 days' notice
• We reserve the right to immediately close accounts in case of serious violations
• After account closure, data is processed according to the privacy policy
• No refund is made for active subscription period

10.3. Data Retention and Destruction Policy

After account termination:

• Personal data is retained for periods determined according to KVKK
• Content data is deleted within 30 days
• Invoice and accounting records are retained for the legal period
• Log records are retained for 1 year for security purposes

11. SOCIAL MEDIA PLATFORM INTEGRATIONS

11.1. Supported Platforms

Sosyal Köprü provides integration with the following social media platforms:

• Instagram: Reels, Carousel, and Post integration
• Facebook: Page management, reels, carousel, and post integration
• LinkedIn: Company page and personal profile management
• X (Twitter): Tweet sharing and thread management
• YouTube: YouTube Shorts and short video integration
• TikTok: Short video, carousel, and post integration

11.2. API Usage Terms

When using social media platforms' APIs:

• You must comply with each platform's own API rules
• Rate limit and quota restrictions apply
• Service interruptions may occur during API changes
• Adaptation may be required during platform policy changes
• We are not responsible for third-party platform account suspensions

11.3. Content Sharing Responsibilities

For content shared on social media platforms:

• Compliance with each platform's own content policies must be checked
• Copyright and intellectual property rules must be followed
• Appropriate labeling must be done for age-restricted content
• Advertising and sponsorship disclosures must be clearly stated

12. CHANGES AND UPDATES

12.1. Changes to Terms of Service

We reserve the right to update these terms of service:

• Significant changes are announced 30 days in advance via email
• Minor changes are notified through the platform
• The current version is always accessible from the website
• You have the right to terminate your account if you object to changes

12.2. Platform Updates

We continuously improve platform features:

• New features are added regularly
• Security updates are applied automatically
• Improvements are made based on user feedback
• Separate terms may apply for beta features

13. APPLICABLE LAW AND DISPUTE RESOLUTION

13.1. Applicable Law and Jurisdiction

These terms are subject to the laws of the Republic of Turkey:

• Turkish Code of Obligations provisions apply
• KVKK and related data protection legislation is valid
• Electronic Commerce Law provisions apply
• Istanbul courts have jurisdiction
• Turkish version is the basis

13.2. Dispute Resolution Mechanisms

In resolving disputes:

• Friendly negotiation methods will be tried first
• Mediation and arbitration options will be evaluated
• If no solution is found, competent courts and enforcement offices will be applied to
• Legal costs will be borne by the losing party

13.3. Consumer Rights and Special Regulations

For users who qualify as consumers:

• Rights under the Consumer Protection Law (Law No. 6502) are reserved
• Right to apply to consumer arbitration committees exists
• Right of withdrawal and return conditions apply
• Consumer courts have jurisdiction and authority

14. CONTACT AND APPLICATION CHANNELS

14.1. Official Contact Information

14.2. Complaint and Suggestion Channels

You can submit your complaints and suggestions about our services:

• Through the email addresses above
• Through the in-platform support system
• All applications will be responded to within 7 business days
• Priority intervention will be made for emergencies

14.3. Response Times and SLA Commitments

Our service level commitments for communication channels:

• Technical Support: First response within 24 hours
• General Questions: Response within 48 hours
• GDPR/KVKK Applications: Resolution within 30 days
• Complaints: Review within 7 business days
• Emergencies: Intervention within 4 hours

15. EFFECTIVENESS, VALIDITY, AND SEVERABILITY

15.1. Effectiveness of Terms

These terms of service:

• Take effect from the date you create an account
• Remain valid as long as your account is active
• Relevant provisions continue to apply after account termination
• Updates become effective from the announcement date

15.2. Severability of Provisions

If any provision of these terms is deemed invalid:

• Other provisions continue to remain valid
• The closest legal regulation is applied instead of the invalid provision
• The integrity of the terms is attempted to be preserved
• The original intentions of the parties are taken into account